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Customer Services

Returns Policy

We are confident in the quality of our products and hope you are happy with your purchase. As such, our primary concern is to address any issues that you may have with your order as soon as possible.

Receipt of delivery

  • When our customer receives their delivery from Mercer Agencies, we request that they briefly check their delivery.
  • If our customer notices any discrepancies at all (damaged cartons, tape or shrink wrap not intact) they should note damaged onto the drivers delivery document; the customer can give a more detailed report to us within 48 hours.
  • If the carrier refuses to allow the customer a few minutes to briefly check the condition of their delivery, the customer should make a note of this on the driver’s delivery document.
  • Cartons containing glass items should be checked if possible.

Defective or faulty items

If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to our customers. As such, we will uplift or credit any damaged item(s) at our expense.  Just contact our friendly Returns Department as soon as possible, let them know what the problem is, and they will take you through the process.

Mercer Agencies Ltd does not uplift products that have been sold to members of the public.

Shortages or incorrect items

If your order arrives incomplete, or incorrect, please contact our Returns Department as soon as you can, and we can then investigate any claims.


If you have purchased too much for your business requirements, we would charge a re-stocking fee of £?? plus VAT per pallet, and courier charges will be met by the customer.

Returns Department

Tel – 

Email – 

Do you have any products that need returned?

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Returns Form

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Mercer Agencies Ltd

Moira Industrial Estate, 34 Old Kilmore Road, Moira, Co. Armagh BT67 0LZ, UK

T. +44 (0) 28 9261 9881 F. +44 (0) 28 9261 9886

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